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Returns Policy

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Returns Policy

Delivery Timescales

We always aim to ship all orders received before 3 PM the same working day. Standard Delivery takes approximately 3-5 days, but we can’t guarantee it. You will be contacted if your order an item that isn’t in stock on a 24/48hr delivery immediately and we will endeavour to accommodate your requirements where we can. If you have any special delivery requirements, please contact us and we’ll do our best to assist you.

Price Promise

Rural Broadband strive to be the best price on the web, however if you do see an item cheaper elsewhere please email us where you found the item cheaper and email us the link or call us on +44(0)1485 572253 and we’ll check it out and get back to you.

Returns & Refunds Policy (Distance Selling) Regulations 2000

Under the Distance Selling Regulations you have the right to cancel your order within seven (7) working days of receiving your order; this seven (7) day approval period starts the day after receiving your item.

Any personalised or custom items made to your specifications which by reason of their nature cannot be returned are not eligible for a refund. Please contact us by email or call us on +44(0)1485 572253 and inform us of your intent to cancel and return your order, we will happily accept the return of your order providing all items in your order are returned in their original packaging and condition.

Refunds will be issued within 48 hours of receipt of your returned goods giving us time to check over them and make sure they are 100% as sent out.

Rural Broadband are not entitled to pay for your shipping costs when returning an item to us unless the item is damaged or we have sent the wrong item to you where we will include the cost of return shipping within your refund. Orders must be checked for damage or missing items and reported to us within 24 hours of receipt of order.

If you would like to return your order, please contact us using the above contact details and send your order back to the following address.

Returns Address:

Rural Broadband
Unit 1 Marea Farm
Heacham
King’s Lynn
Norfolk – PE31 7DH

Always retain your proof of posting as Rural Broadband will not be held responsible for items damaged or lost while being returned to the company.

Warranty Returns

If you have any issues with your purchase, please email at the earliest convenience and we will look to help you in all instances where we can.[/vc_column_text][/vc_column][/vc_row]